leci Account & Payment FAQ

We at leci operate our platform only in jurisdictions where online gaming is permitted by local law. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of leci comply with the laws of their own jurisdiction before creating an account. Our service is available only where applicable law permits. If you are uncertain about the legal status of online gaming in your location, consult a local legal professional. For a full explanation of our jurisdiction-restricted access policy, refer to our Legal Notice

When you open an account on leci, we collect your username, email address, password, and mobile phone number. You must confirm that you are of legal age in your jurisdiction and that you accept our Terms of Use. After registration, we verify your email and mobile number via a confirmation code. To activate withdrawals, we conduct know-your-customer (KYC) verification, which requires you to provide your legal name, date of birth, national ID number, and a photo of your ID document. KYC verification typically completes within one business day. This information is handled securely and retained in accordance with our Privacy Policy.

You can request deletion of your personal data by contacting our support team via email at [email protected] or via live chat on our platform. We will acknowledge your request and provide a timeline for processing. Please note that we may retain certain data for a limited period to comply with anti-fraud, anti-money-laundering, and legal obligations. Data deletion requests are subject to verification of your account ownership and may take up to 30 days to process. Refer to our Privacy Policy for full details on data retention and your rights.

If a deposit or withdrawal request does not complete, your leci account will display the transaction status as pending, failed, or cancelled. For a failed deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, your funds are typically returned to your e-wallet within one to two business days. For failed bank transfers (mobile banking, local payment, online payment, e-wallet), reversal may take up to three business days. Check your transaction history on leci to see the status. If a transaction remains stuck or you are unsure why it failed, contact our support team with the transaction reference number. We investigate completion failures and will advise next steps.

Our leci does not charge deposits or withdrawals. However, your bank or e-wallet provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) may charge their own transaction fees. These fees are set by your payment provider, not by leci. Some e-wallet providers waive transfer fees for certain transaction sizes or time windows, especially around promotional periods like Idul Fitri or Idul Adha. We recommend checking your bank or e-wallet app for current fee schedules. If you have a question about a specific transaction fee, contact your payment provider's support team or reach out to our leci support team for clarification.

Promotion codes are entered during account registration or in your account settings under "Promotions" or "Bonus Code." On leci, locate the field labelled "Enter a promotion code" or "Bonus code" and paste the code. Codes are case-sensitive and must be entered before or immediately after your first deposit to be valid. If a code is rejected, check that you have typed it correctly and that it has not expired. Promotion codes are subject to our terms, and eligibility may vary by jurisdiction and account status. If you have a promotion code that is not working, contact our support team with the code and the date you received it.

Our leci platform offers five main categories: (1) Sportsbook — football markets on Liga 1, Piala Indonesia, Champions League, Premier League, and other leagues; plus MotoGP and badminton. (2) Esports — Mobile Legends, Free Fire, PUBG Mobile, and other esports tournaments. (3) Live-dealer tables — blackjack, roulette, baccarat, and Dragon Tiger with live dealers in professional studios. (4) Slots — Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many more instant-play games. (5) Specialty games — card games, number games, and other instant-play titles. Each category displays settlement times (match results, withdrawal windows) on the game page.

You can reach our leci support team by email at [email protected]. Include your account username, the subject of your enquiry, and a clear description of the issue. Our team aims to respond to email enquiries within one business day. For faster assistance, use the live chat feature on our leci platform, available during business hours in English and Indonesian. If your enquiry is urgent (for example, a blocked withdrawal or compromised account), mention "Urgent" in the subject line. You can also contact us by phone during business hours. Response times vary based on support volume, particularly during busy trading periods like Liga 1 matches or Piala Indonesia tournaments.